We also provide email support for customers who do not wish to post on our public forum. The availability of email support depends on the department, and typically take about an hour for us to respond during our regular business hours. To obtain email support, please use our Contact Us page. You will be required to submit a email request on our web site and you MUST be Logged in to contact us. For technical questions, we try to responds during the work day, and sometimes during the evenings and weekends. If you have a urgent request, please try our forum.