Contact Us

For product repairs and technical support, please click the link below:

• Technical Support for NCD Devices

NCD offers pre-sales product recommendations for select devices.  Please submit a ticket for email correspondence with our engineers by clicking here.

Do you need a product customized for your application?  Here’s a list of customizations we are capable of processing:

• Product Shape and Size Alterations
• Connector Change or Relocation
• Integration of Two or More Devices into a Single Design
• Alterations for a Specific Enclosure
• Metal Enclosure Manufacturing

Unfortunately, we are not able to do ground-up design work.  The product line we offer represents our pallet of design options.  If it does not exist as a product, we likely will be unable to meet your requirements.  If you are not sure, please feel free to contact us and we will make a determination.  Learn More About our Custom Design Services Here!

Please note, all orders must be placed on our web site.  We accept credit cards, purchase orders, and PayPal.  If you are a purchasing agent having problems placing a order on our web site, please clarify all parts and product options with the engineer who is requesting procurement.  Our order department is not trained in all technical aspects of our product options.  If you need assistance placing an order, please click here.

1. Add NCD Products to your shopping cart.
2. Click the Shopping Cart Icon in to the top header to View the items in your Cart.
3. Click “Proceed to Checkout” under the cart totals.
4. Fill out your billing information.
5. Scroll to the bottom of the page and look carefully at the left side.
6. Enter 1 or more comma-separated email addresses into the field and click “Send Quote”.

Transfer Shopping Cart to a Purchasing Agent:
Optionally, you may transfer carts to your purchasing agents by clicking the “Get Code” button.  This will display a QR Code that may be scanned or you can copy the link below the QR Code and email to your purchasing agent.

PLEASE NOTE: Quantity Pricing is Built Into our Web Site. 
Please Adjust Order Quantity to See Discounts.

Before contacting us with an order status request, please note that we require 2-5 business days to process most orders. For Wireless Sensors, the lead time is 7-10 Business days. Large orders can take 5 or more business days.  We will contact you with any delays after your order has been reviewed by our manufacturing department.  We understand some orders are time sensitive; however, it is not possible for us to accelerate the manufacturing process.  If you would like to contact us regarding the status of your order, please click here.

If you would like to return a product in accordance with our warranty and return policy, please click here.

If we do not have a resource you are looking for, please use this option to request any of the following resources:

• Missing Mechanical Drawings
• Missing Wiring Diagrams
• If you need a code sample (we will do our best, but these take time).
• Photos or Media

The following resources are not available:

• We do not have 3-D renderings of our products.
• We do not publish our board files at this time.
• We do not publish our schematics at this time.

Please click here to request a resource.

Please use this option if you need to purchase a large quantity of product (100 pieces or more).  Due to the time requirements of quoting large quantities, we only provide quotes to existing customers who have evaluated our product.  If you would like to become a distributor for our products, please use the Distributor Request contact option below.  Please click here to submit a high-volume purchase inquiry.

If you would like to distribute our products, we may be able to help.  We require all distributors to have an established sales mechanism in place, such as a web site, or sales representatives who are capable of properly representing our company.  You will be required to submit a working link to your online store, or submit advertising examples, or other proof of order processing capabilities before proceeding.  A non-refundable minimum deposit of $20,000 will be required to open a new distributor account (which will be credited toward your future purchases).  It is required to maintain a yearly purchase volume of at least $20,000 to maintain distributorship of NCD products.  If you believe you are qualified to work within these base requirements, please click here.

Please let us know if you see an error or omission on our web site.  Keeping track of errors is hard work, we appreciate your letting us know!  Please click here to report an error.

Please let us know what you love or hate about our products, it will help us make our next generation of products better.  Please click here to provide product feedback.

Please contact our Privacy Compliance Officer by clicking here.

To submit a warrantee inquiry, or an advanced replacement request, click here.

If you have any questions on the the data we collect or what we use the data for feel free to contact us using the GDPR Data Handling Requests and Inquiries Contact Form

Call our Order Processing Department

Call Tech Support

For all other inquiries, please use the contact forms below.  Please note that phone communications with our company engineers is by appointment only.

A Letter of Volatility for NCD Product Memory Usage can be found here: Letter of Volatility

Not sure which department you need?  No problem!  Contact Us About Anything you Need!